Frequently Asked Questions
Find answers to common questions about our premium electronics.
Does SHEEPDOG® hardware come with a warranty?
Yes, all SHEEPDOG® electronics are covered by a standard 12-month limited warranty against manufacturing defects.
Are your products compatible with both iOS and Android?
Most of our wireless devices feature universal connectivity, ensuring seamless integration with both iOS and Android platforms.
How do I update the firmware on my device?
Firmware updates can be downloaded directly through the SHEEPDOG® companion app or via our support portal using the provided USB-C cable.
Is the packaging eco-friendly?
We utilize 100% recyclable materials and soy-based inks for all our product packaging to minimize our environmental footprint.
What should I do if my device is not charging?
First, ensure you are using the original SHEEPDOG® charging cable. If the issue persists, try a different power adapter or contact our technical support.
Do you offer bulk discounts for corporate orders?
Yes, we offer specialized pricing for volume purchases. Please contact our sales team for a custom quote.